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IPVox is today a leading provider of multimedia customer interaction software applications. IPVox’s portfolio of products today covers multi channel contact centers for SMEs and enterprises. IPVox also has built core competencies in the delivery of next generation messaging applications through IVRs using both SIP as well as VXML. Incorporated in 2000, IPVox has offices in Singapore and Malaysia, namely, IPVox Asia Pte Ltd and IPVox Sdn Bhd respectively. IPVox also has a research and development office in the heart of Malaysia’s IT hub, Cyberjaya Malaysia and currently also maintains a technical support presence in Thailand. Today, IPVox has successfully built a network of channel partners in 13 countries in Asia, the Middle East and Europe.
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Over the past five years, IPVox has built the knowledge and expertise in interactive CRM applications and solutions through its extensive channel network. This has obviously translated into a strong working knowledge of the requirements of the market place for contact centers. IPVox has leveraged this wealth of knowledge and skills into designing and creating highly cost effective, feature rich but yet simple to implement solutions that can meet the expectations of SMEs in today’s highly competitive world.
This is perfectly manifested with the introduction of EzyTouch, our second generation contact center solution. At IPVox, we believe that with EzyTouch, we can empower our SME customers with big business solutions at small business prices. EzyTouch is an all-in-one solution, providing a fully integrated suite of modules for SMB contact centers. The capabilities extend from inbound customer services to outbound proactive marketing campaigns, with the ability to record all conversations.
IPVox’s contact centre solution offers companies the robust functionality and multi-channel customer interaction capabilities that are vital in today’s customer centric market.
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Through its channel partners and strategic alliances, IPVox has formed strong business relationships with key organizations in Asia Pacific, the Middle East and Europe. Channel partners’ add-value by way of providing professional services in systems integration and implementation. Strategic alliances with other technology partners continue to add and enhance IPVox’s solutions capabilities and value propositions. |
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IPVox believes in providing the highest level of technical support to its channels partners as well as direct customers. Thus, customer support begins prior to the initial sales call and continues throughout the lifecycle of the business relationship. IPVox provides normal technical support: from 9am to 6 pm , 5 days a week, via telephone, email consultation and on-site tasking (if required). |
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Our team of contact center experts have planned and successfully implemented every facet of contact center operations in many settings. We will apply that depth and breadth of experience to your operations so that you can achieve your business goals, facilitate change, and readily adapt to your customers' needs. We provide Professional Services to assist companies develop and execute business strategies that will enhance their customer service and strengthen valuable customer relationships whilst maximizing their contact centre investments. Our consultants give expert analysis, recommendations and implementation services – including project management, deployment, performance management and customized applications. |
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By leveraging on iPCX’s contact centre solution, you can enjoy:
- faster Return of Investment (ROI)
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lower Total Cost of Ownership (TCO)
- increased customer retention
- more Complete and Timely Management Information
- maximized Utilization of Staff Resource
- minimized Contact Center Management Costs
When you choose EzyTouch Contact Center, you open the door to a wealth of contact center expertise.
It is packed with the sophisticated functionality that today’s business environment demands - yet
it is remarkably economical with simplicity of implementation as a key focus.
With EzyTouch, SMB customers can look forward to:
- unprecedented contact centre affordability
- exploit the breath of functionality
- enjoy the ease of implementation
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IPVox Asia Pte Ltd (200000534M)
9 Jurong Town Hall
#02-85 iHUB
Singapore 609431
Tel: + 65 6336 2336
Fax: + 65 6336 2726
Website: www.ip-vox.com
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IPVox Sdn Bhd (537018-X)
Suite A-7-9 Block A
Plaza Mont’ Kiara
No. 2 Jalan Kiara
50480 Kuala Lumpur
Malaysia
Tel: + 603 6203 5882
Fax: + 603 6203 5881
Email: info@ip-vox.com |
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Research & Development Office
Cyberjaya, Malaysia |
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