Reduces technology acquisition, customisation and configuration costs
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Reduces implementation costs and cost-of-ownership while offering the benefit of fixed cost deployment
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Eliminates costly systems integration costs and risks
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Eliminates traditional re-integration costs associated with multi-vendor integration approach
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Simple Graphical User Interface reduces agent training costs and increases agent productivity
Exploiting the Breath of Functionality
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Speed-to-market
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Moved to Open Source and Open Systems hardware for the PBX functionality
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Re-engineered the SBR engine to run on Java, giving it scalability and performance
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Can switch from analog/digital platform to IP environment seamlessly
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Offers modular based services covering advanced ACD with skills based routing, inbound and outbound capabilities, a voice logger and a GUI based AA studio, optional IVR and more…
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Protects your investment and eliminates potential future migration issues as the EzyTouch is designed on a “future proof” hardware platform. The future upgrades are mostly driven by software patches
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Eliminates the need for an extremely wide diversity of expensive proprietary device and systems with multiple integrations requirements and multi-system deployment
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Eliminates points of failure and provides “industry standard” reliability.
Enjoy the Ease of Implementation
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Reduces staffing requirements by blending inbound and outbound calls enabling multi-skilled workforce
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Provides the flexibility to instantly create new campaigns and make changes as needed, by mobilising the Supervisor or Team Leader (no need for IT staff)
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Unified reporting eliminates the time and expense of consolidating reports from multiple systems and provides customisation flexibility to Supervisors or Call Center Managers
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Remote site management and/or centralized infrastructure for multiple sites reduces expenses and increases efficiency
