The future trend of contact centers is moving towards commoditization. To capitalize on this, IPVox has created a second generation contact center called EzyTouch. EzyTouch is an all-in-one contact center, providing a fully integrated suite of modules for contact center services – from inbound customer services to outbound for proactive marketing campaigns with the ability to record all conversations. This product is notable for; firstly, breaking new ground in its affordability, breadth of functionality and ease of implementation. Secondly, it is built on Open Source and Open standard hardware and software platforms thus future proofing technology. Thirdly, it addresses both the traditional TDM as well as VoIP markets.

EzyTouch is a contact centre solution for the SMB market. Core features includes advanced ACD with skills based routing, inbound and outbound capabilities, a voice logger and a GUI based Auto Attendant studio. EzyTouch brings unprecedented contact centre affordability to SMB customers as it is extremely well priced.