IPVox

EzyTouch Outbound Campaign Manager

The most important and expensive asset in any company is your employee. In a contact center environment, agents are the most crucial part of the entire setup. Every minute that an agent is under utilized equates to low productivity and money lost to your business. In order to maximize profitability, companies must continuously improve productivity. In order to achieve this, companies require tools that enable agents to spend more time and focus on talking to customers and prospects and less time on non-revenue generating activities like looking up for a number to call, getting engaged tones or dialing to a fax number instead.

EzyTouch Outbound Campaign Manager addresses the above issues and urgent needs of companies that undertake proactive customer contact, extensive telemarketing, collections campaigns or bill payment notifications.

EzyTouch Outbound Campaign Manager is a comprehensive suite of unified applications and utilities for modern contact centers in achieving your needs to increase revenue growth and profitability, while keeping your operation costs low. It allows contact centers to provide additional levels of customer service by creating, modifying, running and reporting on outbound service campaign utilizing comprehensive software dialer technology.

Contact center agent resources are expensive and automating mundane and non-revenue generating tasks provides a high return on investment. EzyTouch Outbound Campaign Manager incorporates all the essential functionality required by today’s leading contact centers while remaining unrivaled in terms of features, flexibility and affordability. EzyTouch Outbound Campaign Manager improves efficiency by implementing preview dialing technology.

Put Our Strengths to Your Advantage

Increase revenue from telemarketing campaigns by reaching the right customers and by having those customers talk to the agents that are best qualified for them.

Maximise agent productivity. Agents are your contact center’s most expensive resource. EzyTouch Outbound Campaign Manager minimises human error and down time with our preview dialer, so agents can get the most out of it.

Reduce cost of outbound campaigns. By executing a campaign in a virtual contact center, you thereby eliminate the need to duplicate hardware at each of the remote sites.

Highlights

∙	Maximise the best financial returns from your proactive marketing campaigns
∙	Build goal-oriented outbound campaigns targeting distinct customer groups, e.g., debt collection, home financing, etc…
∙	Leverage on real-time data to increase the hit ratio of the marketing campaigns
∙	Improve the bottom-line performance of your business by increasing proactive customer contact
∙	Update customer with real-time information pertaining to new products and promotion
∙	Customer retention through efficient customer loyalty programmes, i.e., friend’s referral schemes, point or gift redemption schemes, etc…
∙	Conduct multi-component campaigns that play messages, automatically gather customer’s inputs, or connect customers to agents. You decide how each call should get treated before each call is actually placed