What Does the iPCX Contact Center Solution Do?
The iPCX enables companies to maximise the value of each customer interaction, regardless of the channel used by the customer to contact the company - voice, email, interactive voice response (IVR) . iPCX helps your company build on and improve customer relationships for each new interaction in a wide range of contact centres, from small and medium enterprises to hosted Application Service Provider organisations. iPCX’s architecture enables a 360º view of customers by capturing and then consolidating customer-driven business transactions in a single data repository.

How Long Will It Take To Deploy?
Successful deployment is dependent upon various factors – from complexity of requirements to resources allocated. However, a typical small contact center may take no more than a week to implement.

What Will The Technology Cost To Deploy?
Are you risking an expensive integration dilemma? With iPCX, you won’t. We offer a fixed deployment cost for the entire solution to eliminate the risk of your cost over running beyond your budget.

What Will The Technology Cost To Own?
A lower total cost of ownership by leveraging on your existing platforms (for e.g. Microsoft), by replacing costly traditional telephone devices, and by simplifying system administration in a single Windows-driven interface that also simplifies adds, moves, and changes to keep IT expenses in check.

Faster return on investment thanks to a lower initial investment for iPCX and minimized deployment time, and to features that immediately maximize collaboration, responsiveness, productivity and customer service.

“Future proof” investment protection from our confidence to roll out iPCX open system platform quickly and deploy new functionality on demand by simply adding applications.

What Is The System's Scalability?
iPCX is built on Open systems hardware and software. On the hardware side, it uses industry standard Intel servers that allow the iPCX to scale up to very large deployments . Today, some of the largest users include Telcos, banks etc. The software is based upon open standards thus giving you maximum flexibility in leveraging new technologies that can not only give scalability but also critical functionality.

How Reliable Is The Technology?
Building on well proven and robust technologies such as Intel servers and Dialogic telephony hardware gives unparalleled reliability, scalability whilst at the same time reducing total cost of ownership.

Is the Platform Integrated-By-Module?
iPCX platform is modular based that can be bundled and unbundled to customize to customer’s needs. This is to maximize productivity gains and customer satisfaction. In the process, it also eliminates the need for a wide variety separate proprietary systems.

How Future-Proof Is The Platform?
This is where the key advantage of Open Systems comes in. Open hardware technology allows you to continually build upon your investments without throwing them away. It allows new hardware and software technologies to be incorporated into your investments with a minimum of disruption but with maximum impact to your customer services delivery. Critical examples would be support for Web services, new speech recognition technologies etc.

Is the vendor-technology a true product or just a set of programming tools used as the hook to sell you vendor services?
iPCX was built from ground up as full fledge contact center providing both inbound and outbound capabilities, with total flexibility in customization based upon European technology.