iPCX Contact Centre solution is a powerful multimedia interaction application developed on a highly customizable converged Communications Development Platform. It is a technology solution for contact centre, outsourcer contact centre service providers and Application Service Providers (ASPs). Its modular based Open Systems integration platform enables rich customization in terms of hardware and software, which follows the process and operational requirements of the contact centre in order to deliver customized results to optimize the contact centre productivity. The result: an intelligent and flexible communication platform that consistently manages both Inbound and Outbound customer interactions across a variety of communication channels with the highest quality and customer satisfaction levels.
The iPCX is a robust solution that offers highly scalable, proven and reliable ‘turn-key’ software solution designed to cost-effectively improve contact centre operations and ensure long term investment protection. Its gives the customers lower total cost of ownership opposed to the many months that traditional vendors (who rely on custom-programming of proprietary script languages and debugging cycles) require – at a fraction of their installed cost.
With the on-going challenges faced by the contact centres to keep their cost low and increase productivity, iPCX is poised to deliver cost effective solutions, world-class capabilities and reliability to companies of all sizes.
