iPCX Integration Benefits Cost Effective Solution ∙ Reduces technology acquisition, customization and configuration costs ∙ Eliminates costly systems integration costs and risks ∙ Reduces implementation costs and cost-of-ownership by up to 95% while offering the benefit of fixed-cost deployment ∙ Eliminates traditional re-integration costs associated with the multi-vendor integration approach ∙ Unified system management provides lower system administration costs, manpower requirements and service costs ∙ Simple Graphical User Interface reduces agent training costs and increases agent productivity ∙ Browser-based design eliminates the cost of administering software on individual workstations, and empowers enterprises to deploy remote agents with ease ∙ Enables agents to move freely from station-to-station due to “soft log-in” approach, without incurring systems administration costs additional hardware     Open Standard ∙ Speed-to-market ∙ Can switch from analog/digital platform to IP environment seamlessly ∙ Offers modular based services covering PBX, SBR, IVR, CTI, voicemail, fax, email, voice recording, integrated outbound campaign manager etc ∙ Runs on approved industry standard hardware and software ∙ Supports standards such as XML/VXML, SALT, SNMP and be controlled by Enterprise System Management such as HP OpenView, Tivoli , CA Unicenter ∙ Protects your investment and eliminates potential future migration issues as the iPCX is designed on a “future proof” hardware platform. The future upgrades are mostly driven by software patches. ∙ Eliminates the need for an extremely wide diversity of expensive proprietary devices and systems with multiple integrations requirements and multi-systems deployments. ∙ Eliminates points of failure and provides "industry standard" reliability ∙ Provides one stop support and maintenance through iPCX Technical Helpdesk services     Savings on Resources ∙ Reduces staffing requirements by blending inbound and outbound calls enabling multi skilled workforce ∙ Provides the flexibility to instantly create new campaigns and make changes as needed using by call center manager or team leader (no need for IT staff) ∙ Unified reporting eliminates the time and expense of consolidating reports from multiple systems and provides customization flexibility to call center managers ∙ Remote site management and/or centralized infrastructure for multiple sites reduces expenses and increases efficiency