IPVox

iPCX Outbound Campaign Manager

iPCX Outbound Campaign Manager is a comprehensive suite of unified applications and utilities for modern contact centers. It incorporates all the essential functionality required by today's leading contact centers while remaining unrivaled in terms of features, flexibility and affordability. The iPCX Outbound Campaign Manager modular platform includes an inbound ACD, preview dialer, call blending, IVR, remote/multi-site agents, email messaging, quality monitoring, flexible script designer and call recording to name just a few features.

iPCX Outbound Campaign Manager is the most versatile, flexible and user-friendly Outbound contact centre software solution available: Because we design, build and own 100% of our source code, iPCX Outbound Campaign Manager is both uniquely configurable and highly customizable. iPCX Outbound Campaign Manager versatility and flexibility remain unrivaled in the contact centre software industry.

Unlike the overwhelming majority of "seemingly" competitive solutions, iPCX Outbound Campaign Manager is entirely built on a flexible and robust open architecture framework to cater the specific needs of each contact centre manager.

Overview

Planning an outbound campaign is one thing. Managing it is another. And for contact centres and businesses that rely on contacting customers, every campaign has to be right on target to give them the ROI desired.

The Challenge:

Companies globally have long realized that there is a lot more to selling to customers than merely offering goods and services. The challenge is, to utilize the best people and product offerings in a personalized way that can differentiate themselves to the customer.

Yet many are not using their marketing resources in the most effective way to do this!

Many companies offer existing customer’s package deals, or attempt to cross-sell products and services, with little success. In marketing, companies will have to think of better ways than just bombarding potential customers with advertisements and direct mail packs.

This may result in the following:

∙	they do not know how to maximise agent productivity to reduce the cost of outbound campaigns
∙	they do not accommodate customer acquisition, growth and retention
∙	they do not get the best financial returns; and so on…

With the Outbound Campaign Manager, we help cover every detail with features designed specifically for outbound contact management.

Highlights

∙	Maximise the best financial returns from their proactive marketing campaigns.
∙	Build goal-oriented outbound campaigns targeting distinct customer groups, e.g., debt collection, home financing, etc…
∙	Leverage on real-time data to increase the hit ratio of the marketing campaigns.
∙	Improve the bottom-line performance of your business by increasing proactive customer contact.
∙	Update customer with real-time information pertaining to new products and promotions.
∙	Customer retention through efficient customer loyalty programmes, i.e., friend’s referral schemes, point or gift redemption schemes, etc…
∙	Optimise agent resources by playing the IVR system for product registration or when an answering machine is detected.
∙	Conduct multi-component campaigns that play messages, automatically gather customer’s inputs, or connect customers to agents. You decide how each call should get treated before each call is actually placed.